CLIENT ASSISTANCE
Frequently Asked Questions
What fabrics do you use in your collections?
We exclusively use high-grade natural fabrics, predominantly European flax linen, fine organic cottons, and blended natural weaves designed for breathability and timeless texture.
How does the 'Order via WhatsApp' concierge work?
When you click 'Order via WhatsApp' on any product page, our concierge pre-fills your selected size, colour, and garment choice in a direct message. Our team assists you with sizing recommendations, custom styling, and seamless checkout confirmation.
How long does shipping take?
Standard domestic deliveries typically arrive within 4 to 7 business days. Express shipping options are also available during checkout.
What is your exchange and return policy?
We offer complimentary size exchanges and returns within 30 days of delivery for all unworn garments with original tags intact.
How should I care for my linen garments?
We recommend gentle cold hand washing or machine washing on a delicate cycle with mild detergent. Hang to dry in shade and iron while slightly damp for the crispest drape.